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Return & Refund



We want you to have a great purchase experience with Honey Play Box. To help you make an informed decision, we have provided detailed product descriptions, measurements and photos. Please read all product descriptions and specifications carefully before you buy and feel free to contact us with any product-related questions if you are unsure about your selection. We are unable to cancel and refund orders after they have been processed.



360 Days Warranty

Honey Play Box toys are backed by a one-year manufacturer's warranty, be sure to contact us at info@honeyplaybox.eu within 14 days after receiving your item to qualify for warranty replacement. 

Please note:  For health and hygiene reasons, we are unable to offer a refund or exchange if products have been opened, worn, or used. To request a return, please kindly get in touch with our Customer Support team(info@honeyplaybox.eu) to agree the return and get instructions on how to proceed. .



Incorrect Product Ordered

If you change your mind or realize you ordered an incorrect product, please contact Honey Play Box at info@honeyplaybox.eu within 24 hours of your purchase and request to cancel your order. You will then receive a refund within 3-5 days. Once 24 hours have passed from the time you have bought an item, your order has been processed and we are unable to cancel it.If your product has been shipped already, we could not make changes anymore. 



Incorrect Product Received

What if your incorrect order has been shipped already? Or what if there's a mistake in the product shipped to you?

Please sign for the package and then contact us within 48 hours, our customer service team will give you after-sales service.



Lost Packages

Honey Play Box is not liable for lost, misdirected, or stolen packages, although we are happy to help locate it to the best of our ability in the event that your package is not successfully delivered. A lost package is one that does not show confirmed delivery via the tracking number. If your tracking number shows the package as delivered, insurance will not cover the loss. If you have any issues receiving packages at your location, you should request a signature required service at checkout.

If your package's tracking number is showing as delivered but you have not actually received the package, you will have to follow up with the shipping company yourself. Please note that a missing package needs to be reported within 72 hours of confirmed (as per the tracking number) delivery has taken place. After 72 hours, retrieval may not be possible. It is assumed that the customer has provided a secure location for packages to be left.  If security is an issue, please request the signature required service or provide a secure location for delivery.



Product Damaged or Defective

We ask you to check all products immediately upon receiving them to ensure that everything is in good working order and that you have received exactly what you ordered. If you find a manufacturer defect in any product we sell, please contact us (info@honeyplaybox.eu) to clearly detail the issues you are having and be sure to include your order number and we will replace it with the same item to you as soon as possible. 



Any Other Return Request

If you still need help with any other return request, please contact us (info@honeyplaybox.eu), who will be happy to help with any queries you may have.



INTERNATIONAL ORDERS

*Honey Play Box is not responsible for any fees or taxes imposed by your country including but not limited to customs fees/tariff.

*We are not responsible if your products are turned away at customs, if the country does not allow adult products to enter its borders or if it is criminal to possess an adult product generally or specifically. Please research ahead on the policy of the country you are shipping to.

*All discounted and sale items are non-refundable and cannot be returned. 

*Shipping fee is non-refundable.