Shipping & FAQ

    1.Shipping
    2.Shipping Rates & Delivery Times
    3.FAQ

 

Shipping

HoneyPlayBox is a strong advocate for personal privacy, and we do whatever it takes to preserve yours. The exterior box will be a non-descript standard mail or package box without any markings that refer to our company. The “Honey Play Box” or any other adult company name does not appear anywhere on the outside of your package. The only identifying marks are your mailing address and ours. Most orders will ship out within 24 to 72 hours, and it could take 5 to 12 business days to receive your package. You must be 18 years old or older to order from Honey Play Box. By use of this site, you are confirming that you are over 18 years old.

Note: Due to the COVID-19 pandemic, shipping may take longer than usual. We apologize for the inconvenience.

 

Important Shipping Information

Please confirm your shipping address before you check out. We are not liable for product shipping once it has left our facilities. Examples where we cannot help you include but are not limited to:

If you are no longer at the address when the package arrives, such as shipping to a hotel, If you are not there to receive it at your home or elsewhere, or if you do not claim it in time from a shipping facility.

International Returns

We are located in the U.S. If you are an international buyer, please ensure your order is correct. Once we ship from our warehouse, we cannot generate international returns for any items. Please confirm your items are what you want before checking out since we cannot cancel international orders.  

Lost Packages

Honey Play Box is not liable for lost, misdirected, or stolen packages. Insurance will not cover the loss if your tracking number shows the package as delivered. However, we are happy to help locate them to the best of our abilities if your package is not successfully delivered or it does not show confirmed delivery via the tracking number. If you have any issues receiving packages at your location, you should request a signature required service at checkout.

If your package’s tracking number shows as delivered but you did not receive the package, you will have to follow up with the shipping company.  Please note that a missing package needs to be reported within 72 hours of confirming (as per the tracking number) that delivery has taken place. After 72 hours, retrieval may not be possible. It is assumed that the customer has provided a secure location for packages to be left.  If security is an issue, please request the signature required service or offer a safe place for delivery.

To file a claim with the shipping company, use these instructions:

Royal Mail: https://personal.help.royalmail.com/app/answers/detail/a_id/325

DE DHL Paket Domestic: https://www.dhl.com/global-en/home/our-divisions/freight/customer-service/how-to-prepare-a-claim.html

Luxembourg Post: https://www.post.lu/en/particuliers/infos-aide/contactez-nous#/form

INpost: https://inpost.pl/en/reklamacja

Correos: https://www.correos.es/es/es/atencion-al-cliente/tu-consulta-tu-reclamacion/da-de-alta-tu-incidencia-reclamacion/da-de-alta-tu-reclamacion

CTT: https://www.ctt.pt/ajuda/contact-en

Italian Postal Service: https://www.poste.it/cerca/index.html#/risultati-cerca-nel-sito/MAKE%20A%20CLAIM

Swiss Post: https://www.post.ch/en/sending-parcels/damage-or-loss

BULGARIAN POSTS: https://www.bgpost.bg/en/13

Hrvatska Posta: https://www.posta.hr/en/forms/6731

Eesti Post: https://www.omniva.ee/private/help/uldparing_eng

Latvia Post: https://www.pasts.lv/lv/uznemumiem/sanemsana/ierakstiti-un-apdrosinati-pasta-sutijumi/#par-ierakstitiem-un-apdrosinatiem-sutijumiem_bojats-sutijums

Lietuvos paštas: https://www.post.lt/lt/duk

Malta Post: https://www.maltapost.com/pdf.aspx?f=1420

Romania Post: https://www.posta-romana.ro/reclamatii-externe.html

Australia Post: https://helpandsupport.auspost.com.au/s/missing-or-lost-item

South Africa Post: https://www.postoffice.co.za/CustomerService/index.html

Correios: https://www.correios.com.br/falecomoscorreios/canais-de-denuncia

Canada Post: https://www.canadapost-postescanada.ca/cpc/en/support.page

Hellenic (Greece) Post: https://www.elta-courier.gr/apozimiwseis

Posten Norge BA: https://www.posten.no/kundeservice/klager-og-reklamasjon

Correos de Mexico: https://www.correosdemexico.gob.mx/SSLServicios/RegistraReclama/Principal.aspx

Singapore Post: https://www.singpost.com/contact-us/business-enquiry

Pos Malaysia: https://efeedback.pos.com.my/#sendparcel

Thailand Post: https://www.thailandpost.co.th/un/form/complaints/?form_id=3

Vietnam Post: http://www.vnpost.vn/khieu-nai/key

PHILPOST: https://phlpost.gov.ph/contact-us/

Correos de Chile: https://www.correos.cl/web/guest/formulario-contacto

4-72 La Red Postal de Colombia: https://www.4-72.com.co/institucional/publicaciones/208/contactanos/

Israel Post: https://israelpost.co.il/%D7%A9%D7%99%D7%A8%D7%95%D7%AA%D7%99%D7%9D/%D7%A6%D7%95%D7%A8-%D7%A7%D7%A9%D7%A8/

Cyprus Post: https://www.cypruspost.post/el/login

Turkey Post: https://www.cypruspost.post/en/contact

Korea Post: https://parcel.epost.go.kr/parcel/use_guide/insuranceView_1.jsp

New Zealand Post: https://www.nzpost.co.nz/contact-support/assistance/parcels

Japan Post: https://www.post.japanpost.jp/question/index_en.html

 

INTERNATIONAL ORDERS

Honey Play Box is not responsible for any fees or taxes imposed by your country, including but not limited to customs fees/tariffs.

We are not responsible if your products are turned away at customs, if the country does not allow adult products to enter its borders or if it is criminal to possess an adult product generally or specifically. Please research ahead on the policy of the country you are shipping to.

Shipping Rates & Delivery Times

Item No.	Country	Estimated Delivery  (Business Days)	Logistics Company Name	Note
1	United Kingdom	6-10	Royal Mail	No service Amazon warehouse address
2	Germany	6-10	DE DHL Paket Domestic	①P.O.BOX address delivery service is not available ②No service Amazon warehouse address
3	Spain	6-10	Correos	①No service as follows: zip code first two digits: 07, 35, 38, 51-99 ②No service Amazon warehouse address
4	France	6-10	Luxembourg Post	①No service as follows: Zip code First two digits: 96, 97, 98, 00. ②No service BFPO/POBOX, military address ③No service Amazon warehouse address
5	Sweden	6-10	Luxembourg Post	No service Amazon warehouse address
6	Belgium	8-12	Luxembourg Post	No service Amazon warehouse address
7	Denmark	6-10	Luxembourg Post	①No service as follows: Zip code First two digits: 39, FO ②No service Amazon warehouse address
8	Luxembourg	8-10	Luxembourg Post	No service Amazon warehouse address
9	Netherlands	6-10	Luxembourg Post	No service Amazon warehouse address
10	Portugal	6-10	CTT	①No service:POBOX address shipments ②No service Amazon warehouse address
11	Poland	8-12	INpost	No service Amazon warehouse address
12	Italy	8-10	Italian Postal Service	①No service city：Livigno-Trepalle, Campione d’Italia, San Marino and the Vatican City ②No service Remote areas ③No service Amazon warehouse address
13	Hungary	6-10	Luxembourg Post	No service Amazon warehouse address
14	Switzerland	8-12	Swiss Post	No service Amazon warehouse address
15	Austria	6-10	DE DPD Classic Domestic	①No service zip codes 6991, 6992, 6993, 6691 ②No service Amazon warehouse address
16	Czech Republic	6-10	Luxembourg Post	No service Amazon warehouse address
17	Ireland	8-12	Luxembourg Post	No service Amazon warehouse address
18	Slovenia	8-12	Luxembourg Post	No service Amazon warehouse address
19	Slovak Republic	6-10	Luxembourg Post	No service Amazon warehouse address
20	United States	7-10	USPS	①No service remote areas such as Alaska, Hawaii, outside Puerto Rico, Guam, etc. ②No service APO/FPO military address ③No service Amazon warehouse addressv
21	Bulgaria	8-12	Bulgarian POSTS	No service Amazon warehouse address
22	Croatia	6-10	Hrvatska Posta	No service Amazon warehouse address
23	Estonia	8-12	Eesti Post	No service Amazon warehouse address
24	Latvia	8-12	Latvia Post	No service Amazon warehouse address
25	Lithuania	8-12	Lietuvos paštas	No service Amazon warehouse address
26	Malta	10-15	Malta Post	No service Amazon warehouse address
27	Romania	8-12	Romania Post	No service Amazon warehouse address
28	Australia	8-12	Australia Post	No service Amazon warehouse address
29	South Africa	12-18	South Africa Post	①No service to South African islands and addresses containing the keywords box, posbus, plot, plaas, farm, plaas, private bag, privaat sak ②No service Amazon warehouse address
30	Brazil	25-30	Correios	No service Amazon warehouse address
31	Canada	10-15	Canada Post	No service Amazon warehouse address
32	Greece	10-15	Hellenic (Greece) Post	No service Amazon warehouse address
33	Norway	8-12	Posten Norge BA	No service Amazon warehouse address
34	Mexico	8-12	Mexico Post	No service Amazon warehouse address
35	Singapore	5-8	Singapore Post	No service Amazon warehouse address
36	Malaysia	5-10	Pos Malaysia	No service Amazon warehouse address
37	Thailand	7-10	Thailand Post	No service Amazon warehouse address
38	Vietnam	6-8	Vietnam Post	No service Amazon warehouse address
39	Philippines	5-10	PHILPOST	No service Amazon warehouse address
40	Chile	10-17	Correos de Chile	No service Amazon warehouse address
41	Colombia	11-19	4-72 La Red Postal de Colombia	No service Amazon warehouse address
42	Israel	6-10	Israel Post	No service Amazon warehouse address
43	Cyprus	8-12	Cyprus Post	No service Amazon warehouse address
44	Turkey	6-10	Turkey Post	No service Amazon warehouse address
45	Korea	4-6	Korea Post	①No service some remote restrictions, PO BOX and military addresses ②No service Amazon warehouse address
46	New Zealand	8-15	New Zealand Post	No service Amazon warehouse address
47	Japan	5-8	Japan Post	①No Service to APO/FPO military addresses ②No service Amazon warehouse address

 

FAQ

 

Can I track my order?

When your order has been dispatched, we'll send you an email with the tracking number and a link to the Logistics carrier website where you can track it. And also you can find the tracking information on the page of Order Details.

 

What kind of packaging does my order come in?

Your privacy is extremely important to us and our discreet packaging enables you to shop with Honey Play Box in complete confidence. With completely plain packaging, you will be the only person excited about what's inside. Return shipping on the label will read 'UC Global Trade'.

 

Do I need to sign for my order?

Honey Play Box requires signature of your order that include item(s) priced $100 or more, or when orders exceed $250

 

How do I turn my toy on/off ?

All toys come with an instruction pamphlet. Most toys you hold down the power button for 3 – 5 seconds until it lights up and then push the power button once more to start cycling through patterns or intensities. For turning the toy off you hold down for 3 seconds. Toys that come with a remote use the same steps. Please note that remotes are automatically synced to the toy

 

How to return or exchange my product ?

Due to the Pandemic, at this time we do not accept returns for products, but you may return to sender and receive a store credit to be used with our website. Please note: We cannot accept returns for store credit on any items that have been opened. Items that were purchased at a discounted price are not eligible for return or refund. If the item is defective please email us pictures of proof so we can proceed.
View our full Return Policy.

 

When will I receive my package ?

Online orders are usually shipped within 3 days of receiving. Most orders will be delivered within 5 days of shipment, but be aware that this can vary depending on country. You can always check the status of your order by checking your confirmation email.
Honey Play Box uses express services from Post Office or FedEx or DHL for most deliveries. Please note that we cannot ship to certain countries due to legal restrictions. If delivery problems arise, we will contact you by email or phone.